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Shipping & Returns

Returns Policy

In all cases, you will need to contact customer service at 1-866-464-7823 to receive a Return Material Authorization Number (RMA#). Shipments received to our shipping department without a valid RMA # on the package will be refused and returned to sender. You may return most new, unopened items within 30 days of delivery for a full refund including shipping, if the return is the result of our error.  In cases where you have a special order, incorrect part ordered or factory direct shipment, your return may be subject to a restocking fee or altogether non-returnable. If the part has to be returned to the factory for evaluation and fails such evaluation, no credit or refund will be given.


The RMA# must be noted on the original pack list and included inside the package:

 

  1. RMA # must be noted on the shipping label to be accepted by our shipping department.
  2. Contents must be packaged and protected.
  3. The item(s) need to be shipped within 1 week of RMA # date.
  4. For your protection, insure your package and ship it to:

Hoist & Crane Depot/MHS
106 Old Dominion Rd.
Duncan, SC 29334

 

You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Please Note:

The RMA # is active for 14 days. If you are returning an item that had free shipping, the refund you receive will be for the item price minus the standard shipping cost. 


Shipping


Shipping method and cost is determined by the size and or weight. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS ground. Items that are too large or too heavy will be sent by truck via a flat rate cost. Typically items with a weight over 150 lbs or that are oversized will be shipped via Truck. 


Currently we offer a Flat Rate Shipping of $9.99 per order if the total weight of the products in your shopping cart is below 150 lbs. Products in shopping cart that have a weight over 150 lbs. fall into an "oversized/ too heavy" category and typically will ship via truck at standard truck rates. *Note some products on the hoistandcranedepot.com have fixed rate shipping cost which will be displayed on the individual product page.

If you need expedited shipping (Overnight, 2-Day, 3-Day etc) please call us toll free M-F 8-5 am EST at (866) 464-7823 or email.We will help get you the right product or part when you need it!

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Tax

A 6% sales tax will be charged for any products ordered that are shipped to a South Carolina address. If products are shipped to any other state they will not be charged any sales tax on the purchase.



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106 Old Dominion Rd
Duncan, SC 29334
Mon-Fri 8am-5pm EST